Card processing fee
Every online card payment carries a processing fee of 3% of the amount paid. It is already inside the price and never added on top. This fee is non-refundable, except when the refund is caused by a problem on our side: the book never arrived, the file is faulty, or you were charged twice. Then you get back everything you paid.
Digital books (PDF)
- The book never arrived. If your download link doesn’t reach you and we can’t get it to you, you get a full refund.
- The file is faulty. If it won’t open, is damaged, or has pages missing, we send you a working copy. If we can’t, you get a full refund.
- You were charged twice. If one order was charged more than once, every extra charge is refunded in full.
- You changed your mind. Within 14 days of buying, and as long as the download link hasn’t been opened, you can cancel. You get back the amount you paid, less the 3% processing fee.
- The book has been downloaded. A file can’t be returned once it has been downloaded, so after the link has been used the sale is final. This doesn’t affect the faulty-file case above.
How to ask
Email contact@undonebooks.com, or message us on Instagram at @undonebooks, within 14 days of buying. Please include:
- the email address you used at checkout;
- your order or payment reference, from your receipt;
- a line on what went wrong. If the file is faulty, a screenshot helps.
We reply within two working days and tell you whether your refund is approved.
How refunds are paid
- Approved refunds go back to the card you paid with, in the currency you paid in. We can’t refund in cash or to a different card.
- We issue them within 7 to 14 working days from approval.
- How soon the money shows on your statement depends on your bank.
- Once a refund is issued, the download link for that order stops working.
Your rights
This policy doesn’t take away any rights you have under Egyptian consumer protection law.